Returns: All returns require a return authorization number (call 707-542-8254), must be sent prepaid freight and will require inspection upon receipt before any refund is transacted. Returns may be subject to Canceled Order fees. No first time outbound freight will be refunded. Once any unit has been used or installed it cannot be returned. Products that have been fueled or oiled cannot be returned.
All returned merchandise must be uninstalled, unused and in new condition. The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees. To return merchandise, you must first contact us at 707-542-8254 for the RA # and the correct return address. The RA # is valid for fourteen "14" days. Orders returned without RA # will be refused at the receiving dock. Many items are shipped directly from our partner manufacturers and require a special return address. We will provide the correct return shipping address. Please send merchandise prepaid freight and insured with the RA # printed on the box and include a copy of the original invoice.
Refunds will be issued less the stated cancellation, restocking, manufacturer’s charges, and other appropriate fees including the actual shipping charges (sometimes included in the items selling price) in the same method as originally paid or by company check issued by United Generator. Allow up to 3 weeks for your Credit Card Company to post your refund. Please review Store Policy for more details regarding returns.